INTRODUCTION
1.1. Ride the Tide Limited as defined as “Ride the Tide Ltd”, “The Company”, “ride-the-tide.com”, “The Business”.
1.2. By accessing this website, you are agreeing to be bound by these website Terms and Conditions - which may be amended from time to time - and all applicable laws and regulations. The materials contained in this website are protected by applicable copyright and trademark law.
1.3. Ride the Tide Ltd acts as a Tour Operator and Events Organiser to connect people and businesses through events, retreats, holidays and workshops.
1.4. We work with Suppliers/Principals including instructors, activity providers, accommodation providers, tour operators and travel providers to run trips that connect and empower both employees of the business customer, as well as like-minded individuals.
1.5. Your contract is with Ride the Tide Ltd, registered office 28 Ocean View, Whitley, Bay, United Kingdom, NE26 1AL, company number 14272218.
1.6. Your contract incorporates these Booking Conditions and by making a booking with us you confirm your acceptance of these Booking Conditions
1.7. When booking through Ride the Tide Ltd you agree to the Terms and Conditions set by the Supplier/Principal/Provider and Ride the Tide Ltd.
SWIM RESPONSIBILITY
2.1. Ride the Tide Ltd and companies and persons supporting Ride-the-tide.com are unable to assume any legal responsibility for swimmers, except for in the instance of either of the following 2 situations;
2.1.1. As part of the events package you have signed up with through Ride the Tide Ltd; Ride the Tide Ltd officially engages with a third party to conduct an event/(s) that are water-based and/or swimming related. Ride the Tide will only assume legal responsibility as defined in the supplier terms and conditions set out in section 9;
2.1.2. Ride the Tide Ltd conducts its own water-based and/or swimming related activities of which it has the appropriate level of insurance in place.
2.2. For the avoidance of all reasonable doubt; Ride the Tide Limited is unable to assume any legal responsibility for swimmers that fall out of scope of the aforementioned scenarios detailed in section 2.1.1 & 2.1.2 above. In this instance you hereby agree to the following terms:
2.2.1. Whilst we are passionate in sharing our love for outdoor swimming and its benefits, all persons partaking in swimming, outside of the scope in sections 2.1.1 and 2.1.2, must take sole responsibility for making their own risk assessments before partaking in any swim.
2.2.2 Ride the Tide Ltd will provide guidance on the day, however this is not exhaustive and the decision to swim must not depend either partially or wholly on this information. Conditions change and abilities vary, and the associated risks of swim spots change over time. By swimming outdoors you are at heightened risk of injury and harm, including cold water shock, hypothermia, drowning, sickness and injury (for example, from wildlife, other swimmers, underwater debris, water pollution and more).
2.2.3. The decision to take part in outdoor swimming must be taken individually and must not depend either partially or wholly on the information provided on this website or any of our other communication channels.
2.2.4. When making the decision to swim, it is crucial to know your limits. If you are in any doubt about the safety of a swim or your ability to complete it, you should refrain from entering the water.
2.3. Individuals acting on behalf of Ride the Tide Ltd, any persons supporting them or involved exclude, to the maximum extent permitted by law, any liability for personal injury, death or other harm or loss to any person or organisation as a result of a breach of legal duty or negligence.
BOOKING
3.1. By booking any event with Ride the Tide, you are accepting these terms and conditions:
3.2. Your booking is not considered definite and no contract will exist until we receive one of the following (whichever occurs first):
3.2.1. Full payment for the event as defined on our sales invoice to you OR;
3.2.2. Full payment of the agreed deposit value as set out in our confirmation of booking.
3.3. When booking through our website, in person or over email.
PAYMENT
4.1. The price is the exact amount to be received in full by us in GBP.
4.2. The full payment amount is due 14 days or more before the first day of the event and can be paid by bank transfer to the account specified in your original confirmation email sent out at the time of booking, unless otherwise agreed.
TRAVEL
5.1. We are not responsible for how you arrive at the starting point or trip location unless this is arranged prior to the event where we shall use a third party service, as defined in section 5.4.
5.2. We will provide basic information regarding directions and how to get there; however, it is your responsibility to research and make your own travel arrangements at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the event are at your own cost, unless otherwise specified as set out in section 5.4 below.
5.3. In some instances, with your pre-approved permission, we will connect you with other guests joining your event, to see if you can arrange your travel together. You take full responsibility for your own travel plans. If you choose to share cars with other guests whilst on an event, Ride the Tide is in no way responsible for any risk, injury or death occurred through car sharing.
5.4. In the instance whereby as part of the events package you have signed up with through Ride the Tide Ltd; Ride the Tide Ltd officially engages with a third party to arrange your travel requirements. Ride the Tide will only assume legal responsibility as defined in the supplier terms and conditions set out in section 9.
YOUR HEALTH
6.1. You agree to ensure all attendees that you are responsible for sign the waiver with Ride the Tide at least 14 days before your event Start Date, unless otherwise agreed;
6.2. The Waiver will be sent to the responsible person (section 7) for the event upon finalisation of event details over email.
RESPONSIBLE PERSONS
7.1. The responsible person for all events is determined as the person that has booked the event with Ride the Tide; unless otherwise stated.
GROUP BOOKINGS
8.1. Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorization from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own event individually and directly to us.
SUPPLIER RESPONSBILITY
9.1. EXCURSIONS AND OTHER ACTIVITIES: that are included as part of your event organised through Ride the Tide Limited shall follow the following terms and conditions;
9.1.1. Your contract will be with us, not the operator or provider of that excursion, workshop or activity.
9.1.2. We are not responsible for the provision of the excursion, tour or activity or anything that may happen during the course of its provision by the operator. We do not accept any liability in relation to any such excursion, tour or activity and these Booking Conditions do not apply to them.
9.2. YOGA
9.1.1. By attending events, classes or workshops with Ride the Tide you are acknowledging that all yoga classes undertaken before July 2023 are taught by a trainee yoga instructor with appropriate approval from their Principal teacher of the training course and does not teach outside the scope of what they have been taught. They are a Yoga Alliance Professional Member and covered by a Master Group insurance policy.
9.1.2. When making the decision to take part in a yoga class, it is crucial to know your limits and injuries. If you are in any doubt about the safety of a class or your ability to complete it, you should refrain from participating. All persons partaking in yoga must be solely responsible for making their own risk assessments before partaking in any classes.
9.2. TRAVEL
9.2.1. In this instance; terms will be set out as part of our third party separate contract organised by Ride the Tide Ltd with the a third party service; all information regarding location and time will be communicated with the responsible individual of the attending party at least 24 hours to the event. The responsible individual will be automatically taken as the person booking the event, unless communicated otherwise.
AMENDMENTS
10.1. Occasionally, changes may have to be made (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar standard. If a significant change becomes necessary, we will inform you as soon as possible before your departure.
CANCELLATION POLICY
11.1. CANCELLATION BY YOU:
11.1.1. Cancellation by You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. If such cancellation is made within less than 60 days before the start of the event, we will retain the deposit of the event. If cancellation is made within 14 days of the start of the event we will retain the full amount paid by you.
11.1.2. Bookings are for the stated period of the event. There are no refunds for an unused portion of the event. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your own insurance.
11.2. CANCELLATION BY US:
8.2.1. We reserve the right in any circumstances to cancel an event. In particular our events require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you.
LIABILITY
12.1. We accept responsibility for ensuring that the events are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
12.2. We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
12.3. We are not liable for any injuries you may incur. Yoga classes, swims, water sports and other activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the event. We are not liable for loss of, or damage to, your personal property.
12.4. NO LIABILITY FOR POSSESSIONS: Ride the Tide Venues will not be left empty and unlocked at any time. It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment. We cannot be held responsible for any loss or damage to personal belongings during the event.
COMPLAINTS
13.1. If you have a problem during your event, please inform the event host immediately and they will endeavour to put things right. Please note that we cannot be held responsible for the individual behaviour of any group member or other guest sharing your accommodation.
PRIVACY POLICY
14.1 The purpose of this privacy policy is to inform you with details of how we, Ride the Tide Ltd, collect and process your personal data through your use of the site www.ride-the-tide.com , and through your provision of personal data via hard copy forms.
14.2 Where we hold your information, we will notify you, by email, of any amendments to this privacy statement and provide you with details of what to do next.
14.3 The services and events offered by Ride the Tide are intended for persons over the age of 13. Users under the age of 13 are welcome to browse the Ride the Tide website, but should not provide us with any personal information.
14.4 We collect information to personalise our events to serve our customers and continue to improve our services to you. This information is used for market research.
14.5 We will use your information to inform you of offers, upcoming events, new products and services, competitions and create personalised email alerts. You can manage your subscriptions by logging in to your account or requesting from us on info@ride-the-tide.com . You may unsubscribe or request any information using this method also.
14.6 Our company is hosted on the Squarespace platform. Squarespace.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace’s data storage, databases and general applications. They store your data on secure servers behind a firewall.
14.7 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
14.8 We will store all your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
14.9 We may have to share your personal data with the parties set out below:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
14.10 We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
14.11 Our site uses cookies for:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website.
(b) status – we use cookies to help us to determine if you are logged into our website.
(c) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services generally.
(d) analysis – we use cookies to help us to analyse the use and performance of our website and services.
(e) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
14.12We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.
PHOTOGRAPHY
15.1 We will communicate to you ahead of the event our General Waiver which includes details of our photography policy and if you agree to photographs being taken at your event.
PRICE
16.1. We reserve the right to alter the prices of any of the events shown on our website. You will be advised of the current price of the event you wish to book before your contract is confirmed. Prices are subject to currency conversion rates, the final balance payable will be based on the currency conversion rate at the time of your final payment.
SPECIAL REQUESTS
17.1 Special requests must be made at the time of booking. We cannot guarantee that the request will be met and any failure to do so will not be a breach of contract on our part, or the Supplier/Principal. Confirmation that a request has been made will be included on your Booking Invoice or upon the acknowledgment of booking. We are unable to accept bookings which are conditional upon a special request being met and these will be treated by us as a standard booking.
YOUR RESPONSIBILITIES
18.1. As part of your booking with us, you are accepting liability for any loss or damage caused by you or any member of your party during the course of your event. Payment for any loss or damage must be made to us or our Supplier/Principal at the time that it occurs or as soon as is reasonably practicable thereafter.
18.2. If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other party’s full legal costs) arising from your actions.
18.3. You are also responsible for the behaviour of yourself and other members of your party. We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your event arrangements if yours or their behaviour is or is likely to be, in our reasonable opinion or in the reasonable opinion of our Suppliers/Principal, disruptive, upsetting or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property. In these circumstances, we will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your travel arrangements due to such unacceptable behaviour. In this situation we will have no further responsibility for you or any other member of your party (including any return travel arrangements).
18.4. We cannot be held responsible for the actions or behaviour of other guests at the event.
WEBSITE AND ADVERTISING
19.1. The information contained in our website and advertising material is our responsibility and to the best of our knowledge and belief it is correct at the time of publication. Occasionally errors may occur and information may change and you must therefore check all the details of your travel arrangements at the time of booking.
DATA PROTECTION
20.1. This relates to Information about you or members of your party, including your names, contact and details and any special needs, disabilities, dietary requirements collected by us when you request information or make a booking with us. We may disclose this information to our service for the purpose of providing you with your event arrangements. Only information necessary for this purpose will be disclosed to them. On occasions, it may be mandatory for us to disclose information for security and terrorism purposes and any other purpose imposed upon us by governments or other regulatory authorities. We may use your information for the purposes set out in our Data Protection Registration with the Office of the Information Commissioner. We may disclose this information to companies which act as data processors on our behalf. Some information, for example relating to your religion or health, may be “sensitive personal data” within the meaning of the Data Protection Act 1998. We need this information to cater for your needs, but it is collected on condition that we have your positive consent. If you do not agree with our use of your information, we cannot accept your booking. By making a booking with us, you agree to allow your insurers, their agents and medical staff to disclose relevant information to us in circumstances where we may need to act in the interests of everyone in the group and with whom you are travelling.
REFUNDS
21.1. If refunds are due, we reserve the right to charge a 1.4% + 20p for UK cards or 2.9% + 20p on International cards to cover the fees involved in reversing the payment.
LAWS AND JURISDICTIONS
22.2. These Booking Terms and Conditions are governed by English Law with any action arising out of it being subject to the exclusive jurisdiction of the courts of England and Wales.
CONTACT
Full name of legal entity: Ride the Tide Limited
Registered office and Postal Address: 5 Apple Tree Close, Pontefract, WF8 4RH
Email address: info@ride-the-tide.com
Please let us know via info@ride-the-tide.com if any information is inaccurate and not up to date. We want to make your experience as smooth and easy as possible, so keep us in the loop if anything changes!